Terms & Conditions

Privacy Policy

Swift Ridez is dedicated to protecting your privacy. Any information collected about you is securely stored. We do not share, sell, or trade your personal details except when required by law related to your trip or for insurance purposes.

Pricing Policy

All prices are quoted in Australian dollars (AUD) and include GST (Goods and Services Tax).

Security Policy

When making a purchase with Swift Ridez, your financial details are transmitted through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. This encryption standard is the industry norm.

General Terms

Swift Ridez operates in accordance with Point to Point and Access Canberra regulations. We are committed to upholding these legal obligations throughout our booking services. Regardless of customer requests or any other influencing factors, Swift Ridez retains the right to enforce these terms, which include but are not limited to the following:
1. Refusal of Service: We may deny entry to a vehicle or require passengers to disembark during transit if, in the driver’s judgment, they appear intoxicated or under the influence of alcohol or drugs.
2. Restrictions on Consumption: Consumption of hot food, drinks, alcohol, or tobacco products is not permitted in the vehicle.
3. Pet Policy: Domestic pets are not allowed in the vehicle unless they are properly caged and prior written consent from Swift Ridez has been obtained. Registered guide dogs are exempt from this policy.
4. Adherence to Speed Limits: We will comply with road speed restrictions, even in the event of unscheduled delays.
5. Assistance and Safety: We reserve the right to stop and provide assistance if necessary for safety or rescue purposes. We may also report any behavior that poses a danger to others to the appropriate authorities.
6. Prohibition of Dangerous Goods: We will not transport dangerous, flammable, or illegal items, whether on a passenger or within the vehicle.
7. Luggage and Items: We will assess the suitability of luggage and items intended for transport within the vehicle. We reserve the right to refuse items deemed unacceptable. Swift Ridez is not responsible for any loss or damage to luggage; all items are carried at the owner’s risk.
8. Emergency Services: We will provide first aid and take necessary actions to seek emergency assistance if required. The costs for such services are the responsibility of the passenger(s).
9. Compliance with Regulations: We adhere to legal driving hours and rest periods as mandated by current regulations.
10. Pick-Up and Cancellation Policy: Vehicles may be removed from a pick-up point if passengers are more than 20 minutes late, with or without prior notification. This may result in the cancellation of the booking due to other operational commitments.

Bookings

Bookings must be made through our website.

Reservations

Availability of scheduled services is not guaranteed unless you make an advance booking and/or payment. Internet bookings are accepted up to 6 hours before departure, while telephone bookings can be made up to an hour prior, subject to driver availability and full payment. We are not responsible for the accuracy of passenger itineraries.

Amendments

To reschedule your booking, a 6-hour notice from the scheduled time is required. Please contact us to make changes.

Departures

Passengers must be at the pick-up address within 15 minutes of the scheduled pick-up time.

No Show/Cancellation

If the driver does not reach the passenger within 15 minutes of the scheduled pick-up time, they may leave, and a 100% cancellation fee could apply.

Delays

Swift Ridez is not liable for any costs or expenses incurred due to delays caused by natural disasters, vehicle breakdowns, traffic, or other events. We will try to accommodate customers by sending another vehicle if necessary. Each situation will be assessed individually, and further action is at Swift Ridez’s discretion.

Luggage and Baggage

This policy covers all items accompanying passengers on Swift Ridez. We are not liable for lost, stolen, or damaged luggage or baggage during transit or at pick-up/drop-off locations. Our vehicles are family-sized sedans with limited luggage capacity. Swift Ridez reserves the right to refuse to carry any luggage or personal items at its discretion.

Conduct

Passengers must behave according to normal community standards. Aggressive or disorderly conduct towards other passengers or the driver will not be tolerated, and passengers may be refused entry or asked to disembark at any time. A 100% cancellation fee will apply for those who are refused or removed, and this will be the responsibility of the person who made the booking.

Policy on Substance Use

Swift Ridez holds the authority to refuse boarding or request a passenger to disembark at any time during the journey if, in the opinion of the driver or assigned staff, the passenger appears to be under the influence of alcohol or drugs. Any expenses incurred by the passenger due to being denied boarding or removed during transit will be their responsibility, and a full cancellation fee may be applied. The use of alcohol and illegal substances is strictly forbidden during transfers. Smoking is also prohibited during transfers.

Assistance for Passengers with Disabilities or Special Needs

assengers must inform Swift Ridez of any special requirements, such as help with boarding or disembarking. We will make every effort to accommodate these needs. If a passenger requires more than minimal assistance from the driver, they may need to be accompanied by a caregiver. The driver’s assistance is at their discretion to avoid any risk of injury. Registered guide dogs are welcome to travel with their owners. Please notify us of any special needs when booking.

Unaccompanied Minors

We do not accept bookings for unaccompanied minors under 18 years old. A legal guardian must be present for boarding and disembarking. If no guardian is available, a 100% cancellation fee will apply.

Schedule and Price Changes

Swift Ridez reserves the right to modify schedules and prices without prior notice. All quoted prices are subject to change.

Cancellation/ Modification Fees

The Payment Processing Fee (credit card fee) charged directly by Stripe is non-refundable. A minimum $20 cancellation/administration fee applies to all bookings.

Ride Cancellation refunds are as follows:
- Less than 6 hours' notice – 0 Refund
- Less than 12 hours' notice – 25% Refund
- Less than 24 hours' notice – 50% Refund
- $50 AUD late fee if cancelled more than half an hour past the scheduled booking time

Modification fees are as follows: - More than 24 hours' notice – No charges
- Less than 24 hours' notice - $200 AUD
- Less than 12 hours' notice - $300 AUD
- Only one modification per booking is allowed.

For modifications, please contact us.

Additional Charges

Additional stops may incur a fee of $50 to $100 AUD if Swift Ridez determines that a detour is requested by the passenger. Only one stop is allowed en route, with a maximum duration of 15 minutes. Any additional time will be charged at $50 per hour.

By confirming your booking, you agree that the final price for Swift Ridez’s services may be adjusted based on any extra time or distance traveled. Additional charges will be calculated on a pro-rata basis depending on the extent of the extra time provided.

If you request additional time at the time of booking, a fee of $50 per hour will apply. Please note that we do not guarantee the availability of additional time or route changes during the hire period. Such requests will be considered based on factors such as time availability, legal driving hours, route deviations, the driver’s familiarity with the area, and the driver’s agreement in consultation with our management team.

Our decision on these matters is final. We reserve the right to charge additional fees for cleaning if a vehicle is returned in an unsatisfactory condition or if there is any willful damage to the interior or exterior. Swift Ridez may also refuse service to passengers who, in the driver’s opinion, breach any of the terms and conditions.

Exclusion of Liability

Swift Ridez is committed to delivering the services described on our website and as outlined above. However, we do not accept liability for:
1. Substituting vehicles due to circumstances beyond our control
2. Any loss of enjoyment caused by factors beyond our control
3. Loss or damage to clothing and luggage
4. Missed connections resulting from unexpected delays
5. Additional costs incurred by passengers or customers
6. Third-party claims related to the booking
7. Acts of Force Majeure

By making a booking with Swift Ridez, you confirm that you have read, understood, and agree to our Terms and Conditions.

International Passengers Cancellation Fees

International incoming bookings will incur a cancellation/administration fee of $100 for Standard Service and $150 for Premium / XL SUV / VAN / MINI BUS Service, regardless of when the booking is cancelled.

Swift Ridez reserves the right to cancel the booking at any time and with the drivers.